Refund policy

Return and Refund Policy

Effective Date: September 28, 2026

At Apex Wear Studio, operated by STORE BID LLC, we want every purchase to arrive safely, look as expected, and add something useful or beautiful to your space. Whether you have purchased a jewelry box for organizing treasured pieces, a picture frame for displaying a meaningful photograph, or a wall clock for adding both function and character to a room, we understand that the condition and appearance of the product matter.

This Return and Refund Policy explains when and how eligible purchases may be returned and how refunds are processed.

1. Eligibility for Returns

We generally accept eligible returns when a customer contacts us within 30 calendar days after delivery.

To qualify for a return, the item should:

  • Be unused or only minimally handled for inspection;

  • Be returned in substantially the same condition in which it was received;

  • Include the original packaging, accessories, inserts, and components when reasonably available;

  • Not have been intentionally damaged, modified, altered, engraved, painted, or otherwise changed after delivery;

  • Not show unreasonable signs of wear, misuse, neglect, or improper storage; and

  • Be accompanied by sufficient order information for us to identify the purchase.

Because certain decorative and household products may be fragile, customers should use appropriate care when opening, inspecting, repacking, and returning an item.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or materially different from the product you ordered, please contact us as soon as reasonably possible.

For a faster review, please provide:

  • Your order number;

  • The name of the product;

  • A description of the issue;

  • Photographs showing the product and its condition;

  • Photographs of the shipping package when shipping damage is involved; and

  • Any other information reasonably necessary to evaluate the claim.

For example, if a wall clock arrives with a cracked face, if a picture frame is broken during transportation, or if a jewelry box arrives with a substantial manufacturing defect, we may request photographs before authorizing a return.

When an item is confirmed to have arrived damaged, defective, or incorrectly supplied, we may, depending on the circumstances and available inventory:

  1. Provide a replacement;

  2. Provide a replacement component where appropriate;

  3. Provide store credit; or

  4. Issue an eligible refund.

We will work with the customer to determine a reasonable resolution based on the circumstances of the order.

3. Change-of-Mind Returns

If you simply decide that an item is not suitable for you, an eligible unused product may generally be returned within the applicable return period.

Customers may be responsible for return shipping costs for voluntary returns that are not caused by an error, defect, or shipping damage attributable to us.

Original shipping charges, where applicable, may not be refundable unless otherwise required by applicable law or the return is the result of our error or an eligible product defect.

4. Non-Returnable Circumstances

A return may be declined when the product has been:

  • Used beyond reasonable inspection;

  • Damaged after delivery through improper handling;

  • Modified, altered, repaired, or customized by the customer;

  • Returned without adequate identifying information;

  • Returned outside the applicable return period without prior authorization; or

  • Damaged as a result of improper installation, storage, cleaning, assembly, or use contrary to product instructions.

Nothing in this section is intended to remove rights that cannot legally be waived under applicable federal or Florida law.

5. Return Authorization

Please contact us before sending merchandise back.

Unauthorized packages may experience processing delays because we need to match returned merchandise with the corresponding order.

Once a return is approved, we will provide the appropriate return instructions, including the return address when applicable.

Return Address:

STORE BID LLC
8341 NARCOOSSEE RD APT 6308
ORLANDO, FL 32827
United States

Customers should retain tracking information until the return has been received and processed.

6. Refund Processing

After an eligible return is received, we will inspect the merchandise and determine whether the applicable return conditions have been satisfied.

Approved refunds are generally issued to the original payment method. The time required for the funds to appear in a customer's account may vary according to the customer's bank, card issuer, payment provider, or other financial institution.

A refund may not appear immediately after approval.

7. Partial Refunds

Where appropriate, a partial refund may be considered if an item has a minor issue that does not justify a complete return and the customer agrees to retain the merchandise.

Any partial refund will be determined based on the circumstances of the particular order.

8. Missing Components

If an item appears to be missing an accessory, insert, mounting component, or other included part, please contact us before returning the complete product.

Where practical, we may attempt to provide the missing component instead of requiring a full return.

9. Order Cancellation

If you wish to cancel an order, contact us as quickly as possible at:

[email protected]

We will make reasonable efforts to accommodate cancellation requests received before an order enters fulfillment or shipment. Once an order has been processed or shipped, cancellation may no longer be possible and the standard return procedure may apply.

10. Refused or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address supplied by the customer, refusal of delivery, or repeated unsuccessful delivery attempts, additional shipping or handling charges may apply where legally permissible.

11. Fraudulent or Abusive Returns

We reserve the right to investigate unusual return activity, including repeated returns involving materially different merchandise, damaged merchandise inconsistent with the reported reason for return, or other activity reasonably suggesting misuse of the return process.

Any action taken under this provision will remain subject to applicable law.

12. Consumer Rights

This policy is intended to operate consistently with applicable federal and Florida law. Florida law prohibits unfair or deceptive acts or practices in trade or commerce under the Florida Deceptive and Unfair Trade Practices Act.

Nothing in this policy is intended to unlawfully restrict a consumer's rights or remedies that cannot legally be waived.

13. Contact Us

For questions regarding returns, refunds, damaged merchandise, or order concerns:

STORE BID LLC
Attn: CHAMIRA DAWN HUMPHREY
8341 NARCOOSSEE RD APT 6308
ORLANDO, FL 32827
United States

Email: [email protected]