Refund policy

Last Updated: September 2026

At GTB BLOSSOM PTY LTD (1hy2vb-m0.myshopify.com), we take immense pride in crafting and curating elegant home décor and organizational essentials—from intricate jewelry boxes to timeless picture frames and stylish wall clocks. We want you to be completely satisfied with every item you receive. If for any reason your purchase does not meet your expectations, our transparent Return and Refund Policy is designed to make your resolution process as smooth and straightforward as possible.

30-Day Standard Return Window

You have 30 calendar days from the date your package is delivered to request a return. To be eligible for a return, your item must fulfill the following criteria:

  • The product must be in the same pristine, unused condition that you received it.

  • Jewelry boxes must include all original internal padding, dividers, keys, or protective felt liners.

  • Picture frames must include all original backings, glass/acrylic covers, stand brackets, and protective film.

  • Wall clocks must be undamaged, unfitted with unauthorized modifications, and returned with all original hardware, pendulums, or decorative hands (batteries excluded if not originally supplied).

  • Items must be in their original packaging, complete with all user guides, tags, and documentation.

Non-Returnable Items

Certain types of goods cannot be returned:

  • Final sale or clearance promotional items (unless arrived damaged or defective).

  • Custom-engraved or personalized jewelry boxes/picture frames created specifically to your specifications.

  • Items damaged due to improper hanging, mishandling, battery leakage, or negligence after delivery.

How to Initiate a Return

  1. Contact Us: Send an email to [email protected] with your order number, full name, detailed description of the issue, and photos of the item and original packaging (if defective or damaged).

  2. Review & Authorization: Our support team led by Shaun Mueller will review your request within 24 to 48 business hours. If approved, we will send you a Return Merchandise Authorization (RMA) along with specific packing instructions.

  3. Pack Your Items Securely: Ensure delicate products like glass frames, mirror accent jewelry boxes, or clock mechanisms are securely wrapped in bubble wrap and sturdy box packaging to prevent transit damage.

  4. Ship Your Parcel: Send the returned package to our designated physical facility:

    GTB BLOSSOM PTY LTD - Returns Department

    Commercial Rd, Seaford SA 5169, Australia

Note: Please do not send returns back without prior authorization, as unauthorized shipments may be rejected or delayed in processing.

Return Shipping Costs

  • Defective, Damaged, or Incorrect Items: If your order arrives damaged, missing parts, or incorrect due to our error, GTB BLOSSOM PTY LTD will cover the full cost of return shipping or issue a prepaid shipping label.

  • Buyer’s Remorse / Change of Mind: If you decide to return a product due to personal preference, color mismatch with your interior decor, or incorrect size selection, the customer is responsible for all return shipping costs. Shipping costs are non-refundable.

Refunds & Processing

  • Once your return is received and thoroughly inspected at our Seaford facility, we will email you to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed immediately back to your original method of payment (Credit Card, PayPal, Shopify Payments, etc.).

  • Please allow 5 to 10 business days for your financial institution to process and post the refund credit to your account.

Exchanges

We only replace items if they are defective, damaged in transit, or incorrectly shipped. If you need to exchange an item for the exact same model, reach out to us at [email protected].