Shipping policy

Shipping Policy

Effective Date: September 28, 2026

At Apex Wear Studio, we understand that the shopping experience does not end when an order is submitted. Customers expect their jewelry boxes, picture frames, wall clocks, and other household products to be packaged carefully and delivered to the address supplied during checkout.

This Shipping Policy explains our shipping charges, order processing, delivery expectations, and procedures for shipment-related concerns.

1. Shipping Charges

Apex Wear Studio provides the following shipping structure:

Orders of $10.00 or more: Free shipping.

Orders below $10.00: A $5.99 shipping fee applies.

The applicable shipping charge, if any, will be displayed during checkout before the order is completed.

2. Order Processing

Orders are generally processed after successful payment authorization and confirmation of the order information.

Processing time may vary depending on:

  • Product availability;

  • Order volume;

  • Payment verification;

  • Weekends and holidays;

  • Warehouse or fulfillment conditions;

  • Address verification; and

  • Other operational circumstances.

Submitting an order does not guarantee a particular delivery date.

3. Delivery Estimates

Estimated delivery periods are estimates rather than guaranteed deadlines unless expressly stated otherwise.

Carrier delays may occur because of:

  • Weather;

  • Transportation interruptions;

  • Peak-season volume;

  • Address issues;

  • Carrier operational problems;

  • Government restrictions;

  • Natural disasters;

  • Regional disruptions; or

  • Other circumstances outside our reasonable control.

4. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

Please carefully check:

  • Street number;

  • Apartment, suite, or unit number;

  • City;

  • State;

  • ZIP code; and

  • Recipient name.

If an incorrect address is supplied, contact us immediately at [email protected].

We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or shipment.

5. Tracking Information

When tracking information is available, it may be provided through the email address associated with the order.

Tracking information is supplied by the applicable carrier and may not update immediately after shipment.

6. Delivery Delays

A package may occasionally take longer than expected to arrive.

If tracking indicates that a shipment is delayed, customers should first allow reasonable additional transit time because carrier scans and delivery events may not always update in real time.

If a shipment appears materially delayed or lost, contact us with the order number so that we can review the available shipping information.

7. Lost or Missing Packages

If tracking indicates that a package was delivered but you cannot locate it, please check:

  • The front door or porch;

  • Mailroom or package room;

  • Building management;

  • Household members;

  • Nearby delivery locations; and

  • The carrier's delivery details.

You may also contact the carrier directly.

Please contact us if the package remains unavailable after these checks.

8. Damaged Packages

If a package arrives visibly damaged, customers should photograph the exterior packaging and the merchandise before disposing of the packaging.

For damaged products, please contact us at:

[email protected]

Include photographs and your order information so that we can evaluate the issue.

9. Multiple-Item Orders

Products in the same order may, in some circumstances, arrive in separate packages or at different times.

Separate shipments do not necessarily indicate that an item has been cancelled or lost.

10. Undeliverable Shipments

Packages may be returned to the sender because of:

  • Incorrect addresses;

  • Incomplete addresses;

  • Refused delivery;

  • Failed delivery attempts;

  • Recipient relocation;

  • Carrier restrictions; or

  • Other delivery circumstances.

If a package is returned to us, contact customer service to discuss available options.

Additional shipping charges may apply to reshipment where permitted by law.

11. Shipping Restrictions

Certain destinations, addresses, or products may be subject to carrier restrictions.

If an order cannot reasonably be delivered to the requested destination, we may contact the customer regarding cancellation, refund, or an alternative delivery arrangement.

12. Customer Responsibility

Customers should monitor delivery notifications and ensure that someone is reasonably available to receive merchandise when appropriate.

For fragile products such as picture frames or wall clocks, customers should inspect packages promptly after delivery.

13. Contact Information

Shipping questions can be directed to:

STORE BID LLC
Attn: CHAMIRA DAWN HUMPHREY
8341 NARCOOSSEE RD APT 6308
ORLANDO, FL 32827
United States

Email: [email protected]